job description
Are you a confident communicator with a passion for customer engagement? VA Masters is seeking a proactive Outbound Calling Virtual Assistant to join our dynamic team on a part-time basis. This remote role is perfect for individuals based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung preferred) who thrive in fast-paced environments and enjoy building relationships over the phone.
As the voice of our brand, you’ll connect with potential clients, gather valuable insights, and drive business growth through strategic outbound calls. Whether you’re following up on leads, conducting market research, or scheduling appointments, your efforts will directly impact our success. This role offers flexibility, competitive hourly rates ($3–$4 USD/hour), and the opportunity to develop your sales and customer service skills in a supportive, results-driven environment.
At VA Masters, we value professionalism, adaptability, and a can-do attitude. If you’re a self-starter with excellent English communication skills and a knack for persuasive conversations, we’d love to hear from you. Join us and be part of a team that empowers businesses through exceptional virtual assistance!
Note: This is a remote, part-time position with flexible hours. Training and ongoing support will be provided.
Responsibility
- Conduct outbound calls to potential clients, leads, or customers in a professional and engaging manner.
- Follow up on inquiries, provide product/service information, and address questions or concerns.
- Schedule appointments, demos, or follow-up calls for the sales team.
- Update and maintain accurate records of calls, interactions, and outcomes in CRM systems.
- Conduct market research or surveys to gather customer feedback and insights.
- Meet or exceed daily/weekly call targets and performance metrics.
- Collaborate with the team to refine scripts, improve call strategies, and enhance customer engagement.
- Adhere to company policies, compliance standards, and data privacy regulations.
Qualifications
- Proven experience in outbound calling, telemarketing, or customer service (remote experience is a plus).
- Fluent in English with excellent verbal communication and active listening skills.
- Confident, persuasive, and comfortable engaging with diverse audiences.
- Basic computer skills (e.g., CRM software, spreadsheets, email) and ability to learn new tools quickly.
- Self-motivated with strong time-management skills and ability to work independently.
- Reliable internet connection and a quiet workspace for calls.
- High school diploma or equivalent; additional certifications in sales or customer service are advantageous.
- Prior experience in call centers, virtual assistance, or sales is highly desirable.