job description
Join Teleperformance, a global leader in customer experience management, as a Customer Expert - Financial Accounts in the vibrant heart of Bali! This is your opportunity to build a rewarding career in one of the worldâs most sought-after destinations while making a real difference in customers' financial journeys.
As a Customer Expert, youâll be the trusted voice guiding clients through their financial needsâwhether itâs managing accounts, processing payments, or navigating online banking. Your role goes beyond problem-solving; youâll be a financial ally, offering tailored solutions and proactive advice to enhance each customerâs experience. With a focus on empathy, accuracy, and efficiency, youâll turn everyday interactions into opportunities to build trust and loyalty.
At Teleperformance, we empower our teams with cutting-edge tools, comprehensive training, and a supportive environment where your growth is our priority. Enjoy a dynamic workplace in Bali, where work-life balance meets career advancement, all while contributing to a company that values innovation and excellence.
If youâre passionate about customer service, thrive in a fast-paced environment, and want to work in a tropical paradise, this is the role for you. Apply now and take the first step toward a fulfilling career with Teleperformance in Bali!
Responsibility
- Assist customers with account inquiries, including balance checks, transaction history, and account updates.
- Resolve payment-related issues, such as failed transactions, billing discrepancies, and payment processing.
- Guide customers through online banking platforms, troubleshooting technical issues and ensuring seamless digital experiences.
- Provide personalized financial advice, recommending products and services that align with customers' needs (e.g., savings accounts, loans, or investment options).
- Handle escalated customer concerns with professionalism, ensuring timely and effective resolutions.
- Maintain accurate records of customer interactions, adhering to company policies and compliance standards.
- Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
- Stay updated on financial products, services, and industry trends to provide informed support.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in the financial, banking, or call center industry.
- Strong communication skills in English, with the ability to articulate complex financial concepts clearly and concisely.
- Proficiency in using CRM systems, Microsoft Office, and basic troubleshooting for digital platforms.
- Exceptional problem-solving skills, with a customer-first mindset and a passion for delivering outstanding service.
- Ability to work in a fast-paced, target-driven environment while maintaining accuracy and attention to detail.
- Basic understanding of financial products, such as savings accounts, loans, or credit cards, is a plus.
- High school diploma or equivalent; additional certifications in finance or customer service are advantageous.
- Willingness to work in a hybrid or on-site role based in Bali, Indonesia.