job description
Join Teleperformance as a Healthcare Customer Support Specialist and make a meaningful impact in the lives of patients and healthcare providers. This role offers a unique opportunity to work in a dynamic, compassionate environment where your communication skills and empathy can truly shine. No prior experience is required—just a passion for helping others and a commitment to excellence.
As part of our healthcare account, you will serve as the first point of contact for patients, healthcare professionals, and insurance providers, ensuring seamless communication and support. This role is ideal for individuals who thrive in fast-paced settings and are eager to grow in the healthcare customer service industry.
Teleperformance is a global leader in customer experience management, and our healthcare division is dedicated to delivering exceptional service with care and professionalism. If you are looking for a rewarding career with opportunities for advancement, apply today!
Responsibility
- Provide compassionate and professional customer support to patients, healthcare providers, and insurance companies via phone, email, and chat.
- Handle inquiries related to healthcare services, appointments, billing, and insurance claims with accuracy and empathy.
- Document interactions and updates in customer records using internal systems, ensuring data integrity and compliance.
- Escalate complex issues to the appropriate teams while maintaining clear communication with the customer.
- Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
- Stay updated on healthcare policies, procedures, and industry trends to provide accurate information.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Participate in training and development programs to enhance skills and knowledge in healthcare customer service.
Qualifications
- High school diploma or equivalent; additional education or certification in healthcare or customer service is a plus.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-centric mindset.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM systems.
- Willingness to work in shifting schedules, including weekends and holidays, as needed.
- No prior experience required—comprehensive training will be provided.
- Passion for healthcare and a desire to make a positive impact on patients' lives.