job description
Are you passionate about delivering exceptional customer service and looking to advance your career in the telecommunications industry? Teleperformance is hiring Customer Experts to join our dynamic team in Bali! This is your opportunity to work with a global leader in customer experience management, where you'll engage with customers, resolve inquiries, and provide top-tier support for a leading telecommunication account.
As a Customer Expert, you'll enjoy a competitive salary of up to PHP28,000 per month, a collaborative work environment, and opportunities for career growth. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, we offer flexible work arrangements to suit your lifestyle.
If you have excellent communication skills, a customer-first mindset, and a desire to thrive in a fast-paced environment, we want to hear from you! Apply now and take the first step toward a rewarding career with Teleperformance.
Responsibility
- Provide exceptional customer service via phone, email, and chat for telecommunication inquiries.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Handle account management tasks, including billing inquiries, service activations, and troubleshooting.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service delivery and customer experience.
- Document customer interactions accurately in the company’s CRM system.
- Stay updated on product knowledge and industry trends to provide informed support.
- Uphold company policies and procedures while ensuring compliance with data protection regulations.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, call center, or telecommunication support roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Proficiency in using CRM software and Microsoft Office tools.
- Flexibility to work in shifts, including weekends and holidays, as required.
- A positive attitude, team player mindset, and commitment to delivering outstanding service.