job description
Are you a meticulous and passionate hospitality professional with a knack for leadership? We are seeking a Hotel Housekeeping Head to join our dynamic team in Bali’s most prestigious locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you will oversee the housekeeping department, ensuring impeccable cleanliness, luxury standards, and seamless guest experiences. Your organizational skills and attention to detail will drive operational excellence, while your leadership will inspire a high-performing team. If you thrive in fast-paced environments and are committed to delivering world-class hospitality, this is your opportunity to shine in Bali’s thriving tourism industry.
As part of our mission to redefine luxury hospitality, you’ll collaborate with cross-functional teams to maintain brand consistency, optimize workflows, and elevate guest satisfaction. This role offers a competitive salary, professional growth, and the chance to work in some of Bali’s most iconic destinations.
Responsibility
- Lead and supervise the housekeeping team to ensure efficient, high-quality cleaning and maintenance of all guest areas, public spaces, and back-of-house facilities.
- Develop and implement standardized housekeeping procedures, checklists, and quality control measures to uphold luxury hospitality standards.
- Monitor inventory of cleaning supplies, linens, and amenities, ensuring cost-effective procurement and stock management.
- Conduct regular inspections of rooms and common areas to verify compliance with hygiene, safety, and brand guidelines.
- Train, mentor, and motivate housekeeping staff, fostering a culture of excellence, accountability, and teamwork.
- Coordinate with front desk, maintenance, and management to address guest requests, resolve issues promptly, and enhance overall guest experience.
- Prepare and manage the housekeeping budget, optimizing resources without compromising service quality.
- Stay updated on industry trends, sustainable practices, and innovative housekeeping technologies to drive continuous improvement.
Qualifications
- Proven experience (3+ years) in a Housekeeping Supervisor or Head of Housekeeping role within luxury hotels, resorts, or high-end hospitality establishments.
- Strong leadership and interpersonal skills, with the ability to manage and inspire a diverse team.
- Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
- Proficiency in housekeeping management software and inventory systems (e.g., Opera PMS, HotelTime).
- Excellent communication skills in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Knowledge of health, safety, and sanitation regulations, including OSHA and local compliance standards.
- Ability to work flexible hours, including weekends and holidays, to meet operational demands.
- Degree or diploma in Hospitality Management, Hotel Administration, or a related field is preferred.