job description
Are you a visionary hospitality leader ready to shape the future of a new three-star business hotel in the heart of Bali? We are seeking a dynamic Hotel General Manager to spearhead the pre-opening phase and oversee all operational aspects of this exciting venture in one of Indonesia’s most vibrant tourist destinations.
In this pivotal role, you will define the hotel’s culture, build a high-performing team, and ensure an exceptional guest experience that sets new standards in service excellence. Your strategic leadership will drive profitability, operational efficiency, and brand reputation in a competitive market. This is a unique opportunity to leave your mark on Bali’s thriving hospitality scene while working in a fast-paced, rewarding environment.
Join us and be part of a journey that combines innovation, luxury, and the rich cultural heritage of Bali. If you have a passion for hospitality and a track record of success in hotel management, we want to hear from you!
Responsibility
- Lead the pre-opening planning, budgeting, and execution to ensure a seamless launch of the hotel.
- Develop and implement strategic business plans to achieve financial targets, occupancy rates, and guest satisfaction goals.
- Oversee all hotel departments (Front Office, Housekeeping, F&B, Sales & Marketing) to ensure consistent service quality and operational excellence.
- Build, mentor, and lead a high-performing team, fostering a culture of accountability, innovation, and guest-centric service.
- Establish and maintain strong relationships with local stakeholders, travel agencies, and corporate clients to drive revenue growth.
- Monitor industry trends, competitor activities, and guest feedback to continuously improve service standards and offerings.
- Ensure compliance with all legal, safety, and hygiene regulations, as well as brand standards.
- Manage financial performance, including forecasting, budgeting, and cost control, to maximize profitability.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Master’s degree is a plus.
- Minimum of 5 years of experience in a General Manager or Senior Management role within the hospitality industry, preferably in a 3-star or higher hotel.
- Proven track record of successfully leading hotel pre-openings or major renovations.
- Strong financial acumen with experience in P&L management, budgeting, and revenue optimization.
- Exceptional leadership and interpersonal skills, with the ability to inspire and motivate diverse teams.
- Fluency in English (written and spoken); proficiency in Indonesian (Bahasa) is highly advantageous.
- In-depth knowledge of hotel management software (PMS, POS, CRM) and Microsoft Office Suite.
- Passion for delivering outstanding guest experiences and a commitment to continuous improvement.