job description
Join Boutech Hotels Group Sdn. Bhd. in the vibrant and picturesque island of Bali, where luxury meets hospitality. As a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring they experience the warmth and excellence that our brand is known for. This role offers a unique opportunity to grow your career in the hospitality industry, with clear pathways for development and advancement.
Bali, with its rich culture and stunning landscapes, provides an inspiring backdrop for your professional journey. Whether you are greeting guests, managing reservations, or coordinating with other departments, your role will be pivotal in creating memorable experiences for our visitors. If you are passionate about hospitality and eager to develop your skills in a dynamic environment, we invite you to apply and become part of our dedicated team.
Responsibility
- Greet and welcome guests in a professional and friendly manner, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently, including handling reservations and room assignments.
- Provide accurate information about hotel services, local attractions, and amenities to enhance guest experiences.
- Handle guest inquiries, requests, and complaints with empathy and prompt resolution.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
- Maintain up-to-date records of room availability, guest information, and billing details.
- Assist in administrative tasks such as filing, reporting, and managing front desk supplies.
- Uphold the hotel's standards of service excellence and contribute to a welcoming atmosphere.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using hotel management software and basic computer applications.
- A friendly, approachable demeanor with a passion for delivering exceptional guest service.
- Ability to work flexible hours, including weekends and holidays, as required.
- Knowledge of local attractions and cultural insights to provide personalized recommendations to guests.