job description
Join PT Tumbuh Sehat as a Front Desk Agent and become the welcoming face of luxury hospitality in Bali’s most prestigious locations. This role places you at the heart of guest experience, where your professionalism and warmth will create lasting first impressions. You’ll serve as the primary point of contact for guests, handling inquiries, reservations, and coordination with other departments to ensure seamless service delivery.
Bali’s thriving tourism industry offers unparalleled opportunities for career growth in hospitality. Whether you’re assisting international travelers in Canggu, coordinating VIP stays in Nusa Dua, or managing bookings in Ubud, your role will be pivotal in maintaining the high standards of service that define Bali’s world-class hospitality sector.
We’re seeking passionate individuals who thrive in dynamic environments and take pride in delivering exceptional guest experiences. If you’re ready to elevate your career in one of the world’s most sought-after tourist destinations, this is your opportunity to shine.
Responsibility
- Welcome and check-in guests with a professional and friendly demeanor, ensuring a smooth arrival experience.
- Manage phone, email, and in-person inquiries, providing accurate information about hotel services, amenities, and local attractions.
- Process reservations, cancellations, and modifications efficiently using property management systems (PMS).
- Coordinate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests promptly.
- Handle billing, payments, and financial transactions with precision and confidentiality.
- Resolve guest complaints or issues with empathy and efficiency, escalating to management when necessary.
- Maintain up-to-date knowledge of hotel policies, promotions, and local events to provide tailored recommendations.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Qualifications
- Minimum 1 year of experience in a front desk, customer service, or hospitality role (hotel experience preferred).
- Fluent in English (written and spoken); additional languages (e.g., Mandarin, Japanese) are a plus.
- Strong interpersonal and communication skills with a guest-first mindset.
- Proficiency in using property management systems (e.g., Opera, Cloudbeds) and Microsoft Office.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- High school diploma or equivalent; hospitality certification or degree is advantageous.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Impeccable grooming and professional appearance.