job description
Join Andaz, a luxury lifestyle brand by Hyatt, as a Host / Senior Host - Front Office in beautiful Bali. We are seeking a passionate and guest-focused professional to deliver exceptional service and create memorable experiences for our guests. As the first point of contact, you will embody the warmth and hospitality that defines Andaz, ensuring every guest feels welcomed and valued.
This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with people from diverse backgrounds, and take pride in delivering personalized service. If you are a team player with a keen eye for detail and a genuine passion for hospitality, we invite you to be part of our world-class team.
At Andaz, we believe in nurturing talent and providing opportunities for growth. You will work in a collaborative and supportive environment, surrounded by like-minded professionals who share your dedication to excellence.
Responsibility
- Welcome guests with a warm and genuine smile, providing a seamless check-in and check-out experience.
- Assist guests with inquiries, reservations, and special requests, ensuring their needs are met promptly and efficiently.
- Maintain accurate records of guest information and preferences to personalize their stay.
- Coordinate with other departments to ensure smooth operations and exceptional guest service.
- Handle guest complaints or concerns with professionalism and empathy, striving for swift resolution.
- Upsell hotel services and amenities to enhance the guest experience and drive revenue.
- Ensure the front desk area is always clean, organized, and presentable.
- Stay updated on local attractions, events, and dining options to provide insightful recommendations to guests.
Qualifications
- Minimum of 1-2 years of experience in a front office or guest services role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service.
- Proficiency in hotel management software and Microsoft Office applications.
- Ability to work flexible hours, including weekends and holidays, to meet guest needs.
- A positive attitude, high level of professionalism, and a passion for delivering exceptional service.
- Strong organizational skills and attention to detail.
- Previous experience in a luxury hotel or resort is highly desirable.