job description
Join a dynamic and fast-growing hospitality team in the heart of Bali’s most exclusive tourist destinations! As a Hospitality Team Leader, you will play a pivotal role in delivering exceptional guest experiences in luxury resorts, boutique hotels, or high-end tourism services. This is a unique opportunity to lead a passionate team while contributing to the vibrant growth of Bali’s world-renowned hospitality industry.
Based in Badung—home to iconic locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—you’ll work in an environment that blends traditional Balinese warmth with modern service excellence. Whether overseeing front-desk operations, coordinating guest services, or ensuring seamless event execution, your leadership will shape unforgettable moments for international and domestic travelers alike.
We offer competitive compensation, career development opportunities, and the chance to work in some of Bali’s most prestigious properties. If you’re a natural leader with a passion for hospitality, we’d love to hear from you!
Responsibility
- Lead and mentor a team of hospitality staff to ensure high standards of service and guest satisfaction.
- Oversee daily operations, including check-ins, check-outs, and guest requests, with a focus on efficiency and personalization.
- Develop and implement service protocols to enhance guest experiences and maintain brand consistency.
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless service delivery.
- Handle guest complaints or issues professionally, ensuring swift and satisfactory resolutions.
- Monitor and report on key performance metrics, such as occupancy rates, guest feedback, and revenue targets.
- Train new hires and conduct regular performance reviews to foster team growth and accountability.
- Stay updated on industry trends and local tourism developments to propose innovative service improvements.
Qualifications
- Minimum 3 years of experience in hospitality, with at least 1 year in a supervisory or leadership role.
- Proven track record in guest service, front-office management, or resort operations.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to handling challenges.
- Familiarity with property management systems (PMS) and basic Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Passion for Bali’s culture and tourism, with a commitment to delivering authentic, high-quality service.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.