job description
Join PT Dwimuria Investama Properti as a Hospitality Supervisor and take the lead in managing luxury villa operations across Bali’s most exclusive destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you will oversee the seamless delivery of world-class guest experiences, ensuring every detail meets the highest standards of service excellence. Your leadership will drive team performance, operational efficiency, and innovative marketing strategies to elevate our brand’s reputation in Bali’s competitive hospitality market.
This is a unique opportunity for a passionate hospitality professional to thrive in a fast-paced, guest-centric environment while contributing to the growth of a prestigious property management company. If you have a proven track record in villa or resort management and a commitment to service excellence, we invite you to apply.
Responsibility
- Oversee daily villa operations, ensuring all guest services, housekeeping, and maintenance meet luxury standards.
- Lead, train, and motivate a high-performing hospitality team to deliver exceptional guest experiences.
- Develop and implement service protocols, SOPs, and quality control measures to maintain consistency.
- Monitor guest feedback and resolve issues promptly to ensure satisfaction and repeat business.
- Collaborate with marketing teams to create and execute promotional strategies for villa bookings and brand visibility.
- Manage inventory, budgets, and vendor relationships to optimize operational costs without compromising quality.
- Coordinate with maintenance and security teams to ensure villa facilities are safe, functional, and aesthetically pleasing.
- Stay updated on industry trends and competitor offerings to recommend innovative service enhancements.
Qualifications
- Minimum 3 years of experience in hospitality management, preferably in villa, resort, or hotel operations.
- Proven leadership skills with the ability to manage and inspire a diverse team.
- Strong understanding of guest service standards and luxury hospitality best practices.
- Excellent communication and problem-solving skills in English (additional languages are a plus).
- Proficiency in property management systems (PMS) and basic Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, to meet operational demands.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.
- Passion for delivering memorable guest experiences with a detail-oriented approach.