job description
Join a dynamic hospitality team in Bali’s most sought-after destinations! As a Hospitality Supervisor, you will play a pivotal role in ensuring exceptional guest experiences by overseeing daily operations and maintaining the highest standards of service. This position is ideal for a passionate leader with a keen eye for detail and a commitment to excellence in the vibrant tourism industry of Bali.
Based in premium locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a fast-paced, multicultural environment where your leadership will directly impact guest satisfaction and operational efficiency. Whether managing front-desk operations, coordinating with housekeeping, or resolving guest inquiries, your role is central to delivering unforgettable stays.
We offer competitive compensation, career growth opportunities, and the chance to work in some of Bali’s most prestigious resorts and hotels. If you thrive in a customer-centric role and are eager to elevate your career in hospitality, we’d love to hear from you!
Responsibility
- Supervise and coordinate daily front-desk operations, including check-ins, check-outs, and guest requests.
- Ensure all services adhere to the company’s Standard Operating Procedures (SOPs) and brand standards.
- Train, mentor, and motivate staff to deliver exceptional customer service.
- Handle guest complaints and resolve issues promptly to ensure satisfaction.
- Monitor inventory of front-desk supplies and coordinate with other departments (e.g., housekeeping, maintenance).
- Prepare and submit reports on occupancy, revenue, and guest feedback.
- Collaborate with management to implement service improvements and operational policies.
- Maintain a welcoming and professional atmosphere in all guest-facing areas.
Qualifications
- Minimum 2+ years of experience in hospitality, preferably in a supervisory role.
- Fluent in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Strong leadership, communication, and problem-solving skills.
- Proven ability to work under pressure in a fast-paced environment.
- Familiarity with PMS (Property Management Systems) and basic office software.
- Exceptional interpersonal skills with a guest-first mindset.
- Flexibility to work shifts, weekends, and holidays as required.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.