job description
Join IPG Hospitality Pte Ltd, a leading name in luxury hospitality, as a Service Crew in the vibrant heart of Bali. This is your opportunity to deliver world-class service in some of the most prestigious resorts, restaurants, and event spaces across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta.
As part of our dynamic team, you’ll play a pivotal role in creating unforgettable guest experiences, from warm welcomes to seamless service execution. We offer a competitive salary (IDR 28M–34M/month), comprehensive benefits, and a clear path for career advancement in the thriving hospitality and tourism industry.
Whether you’re an experienced professional or just starting your journey in hospitality, we provide the training, support, and environment to help you excel. Bali’s booming tourism sector ensures stability, growth, and the chance to work alongside a diverse, international team.
Why apply?
- Prestigious work environment in top-tier resorts and dining venues
- Competitive compensation with performance-based incentives
- Health insurance, meal allowances, and staff discounts
- Structured career development programs
- Work-life balance with flexible scheduling options
Responsibility
- Provide exceptional customer service with a warm, professional, and attentive approach
- Greet, seat, and assist guests with menu selections and special requests
- Ensure timely and accurate order taking, delivery, and billing
- Maintain cleanliness and organization of dining areas, bars, and service stations
- Collaborate with kitchen and bar staff to ensure seamless service flow
- Handle guest inquiries, complaints, and feedback with diplomacy and efficiency
- Upsell menu items, promotions, and special events to enhance guest experience
- Adhere to all health, safety, and hygiene standards in compliance with resort policies
Qualifications
- Minimum 1 year of experience in hospitality, F&B, or customer service (fresh graduates with passion are welcome)
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus
- Strong interpersonal and communication skills with a guest-first mindset
- Ability to work in fast-paced environments with a positive attitude
- Flexibility to work shifts, including weekends, holidays, and evenings
- Well-groomed, presentable, and able to maintain professional standards
- Basic knowledge of POS systems and cash handling is advantageous
- Team player with a proactive approach to problem-solving