job description
Join PT Bali Panther Indo as a Floor Supervisor and lead our dynamic hospitality teams in Bali’s most prestigious resorts and hotels. This is your opportunity to thrive in a fast-paced, guest-centric environment while enjoying competitive pay, professional training, and unparalleled career growth in one of the world’s most sought-after destinations.
As a Floor Supervisor, you will play a pivotal role in ensuring seamless operations, exceptional guest experiences, and team excellence. Bali’s booming tourism industry offers a vibrant backdrop for your career, with opportunities to work in luxury resorts, boutique hotels, and high-end establishments across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Whether you’re overseeing daily operations, mentoring staff, or resolving guest inquiries, your leadership will directly impact our reputation for world-class hospitality.
We offer a supportive work environment with ongoing training, performance incentives, and pathways to advancement. Enjoy the perks of working in Bali, including a thriving expat community, cultural richness, and a tropical lifestyle. If you’re passionate about hospitality, possess strong leadership skills, and thrive in a team-oriented setting, we’d love to hear from you!
Why Join Us?
- Competitive Salary: Earn between Rp 4,880,000 – Rp 5,400,000 per month, with opportunities for bonuses and incentives.
- Career Growth: Access to training programs and clear pathways to senior roles in hospitality management.
- Work in Paradise: Live and work in Bali, with flexible scheduling and a supportive team culture.
- Employee Benefits: Enjoy perks such as staff meals, accommodation assistance (for select roles), and health benefits.
- Diverse Work Environment: Collaborate with international teams and guests, enhancing your cross-cultural communication skills.
Responsibility
- Supervise and coordinate daily operations on the hotel/resort floor, ensuring smooth service delivery and adherence to brand standards.
- Lead, mentor, and motivate a team of hospitality staff, including servers, housekeeping, and front desk personnel, to maintain high performance and guest satisfaction.
- Monitor guest interactions and resolve escalated issues promptly and professionally, ensuring a positive experience for all visitors.
- Conduct regular inspections of guest areas, public spaces, and back-of-house operations to ensure cleanliness, safety, and compliance with company policies.
- Collaborate with management to develop and implement training programs, performance evaluations, and team development initiatives.
- Assist in inventory management, including tracking supplies, equipment, and amenities to prevent shortages and optimize costs.
- Prepare daily reports on operational performance, guest feedback, and team productivity for management review.
- Uphold and promote the company’s values, culture, and service excellence standards across all departments.
Qualifications
- Minimum of 2 years of experience in a supervisory or leadership role within the hospitality industry, preferably in hotels, resorts, or luxury establishments.
- Strong understanding of hospitality operations, including front desk, housekeeping, F&B, and guest services.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
- Proven leadership abilities, including team motivation, conflict resolution, and performance management.
- Fluency in English is required; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the hospitality industry.
- Strong problem-solving skills and the ability to remain calm under pressure in fast-paced environments.
- Certification in hospitality management (e.g., AHLEI, CHA) or related fields is advantageous but not mandatory.