job description
Join Feel Home Malaysia Sdn Bhd as a Homestay Operations Associate in the vibrant and culturally rich island of Bali! This role is perfect for a detail-oriented, customer-focused professional who thrives in the dynamic hospitality industry. As a key member of our team, you will ensure seamless operations and exceptional guest experiences across our homestay properties, blending traditional Balinese hospitality with modern service standards.
In this role, you will be the bridge between our guests and property owners, ensuring every stay is memorable, comfortable, and hassle-free. From managing bookings and coordinating check-ins to resolving guest inquiries and maintaining property standards, your efforts will directly impact our reputation and guest satisfaction. Bali’s booming tourism industry offers a unique opportunity to grow your career while immersing yourself in one of the world’s most sought-after destinations.
If you are passionate about hospitality, possess strong communication skills, and enjoy working in a fast-paced environment, we’d love to hear from you. This is your chance to be part of a growing brand that values innovation, cultural sensitivity, and outstanding service. Apply now and take the next step in your hospitality career with Feel Home!
Responsibility
- Manage and coordinate homestay bookings, ensuring accuracy and timely communication with guests and property owners.
- Oversee check-in and check-out processes, including key handovers, property inspections, and guest orientations.
- Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of satisfaction.
- Collaborate with property owners to maintain cleanliness, safety, and quality standards across all homestay units.
- Monitor and update property listings on booking platforms to ensure availability, pricing, and descriptions are accurate.
- Assist in resolving operational issues, such as maintenance requests or last-minute booking changes, with a solution-oriented approach.
- Conduct regular property visits to assess conditions and address any concerns raised by guests or owners.
- Prepare reports on occupancy rates, guest feedback, and operational performance for management review.
Qualifications
- Minimum of 1-2 years of experience in customer service, hospitality, or property management, preferably in a homestay or hotel environment.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Excellent problem-solving abilities and a proactive attitude toward guest and property-related challenges.
- Basic knowledge of property management software, booking platforms (e.g., Airbnb, Booking.com), and Microsoft Office tools.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced setting.
- Familiarity with Balinese culture and tourism trends is highly desirable.
- Flexibility to work weekends, holidays, and occasional evenings as required by guest needs.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.