job description
Are you a tech-savvy professional with a passion for providing exceptional IT support? Stefanini is seeking a Helpdesk Technician to join our dynamic team in Bali. This role is perfect for individuals who thrive in a fast-paced environment and are committed to delivering top-notch technical assistance.
As a Helpdesk Technician, you will be the first point of contact for our clients, ensuring their IT issues are resolved efficiently and effectively. Your ability to adapt to different shifts and adhere to schedules will be crucial in maintaining our high standards of service.
Join us and be part of a global leader in IT solutions, where your skills and dedication will be valued and rewarded. Apply now and take the next step in your career with Stefanini!
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex problems to higher-level support teams when necessary.
- Maintain accurate records of all support requests and resolutions.
- Assist in the setup and configuration of new hardware and software.
- Ensure adherence to shift schedules and provide coverage as needed.
- Conduct regular follow-ups with users to ensure issues are fully resolved.
- Stay updated with the latest IT trends and technologies to provide the best support.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote desktop applications and support tools.
- Excellent communication and problem-solving skills.
- Ability to work flexible shifts and adhere to schedules.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English is required.