job description
Join Selangor Specialist Hospital Sdn. Bhd. as a Health Tourism Executive in beautiful Bali! This is a unique opportunity to combine your passion for healthcare and tourism, helping international patients access world-class medical services while enjoying Bali's renowned hospitality and wellness culture.
As a Health Tourism Executive, you will serve as the primary liaison between the hospital and international patients, ensuring seamless coordination of medical travel, accommodations, and post-treatment care. Your role is pivotal in enhancing patient satisfaction and expanding our global healthcare footprint.
Bali, known for its serene landscapes and holistic wellness traditions, provides the perfect backdrop for this role. You will work in a dynamic environment, collaborating with medical professionals, travel agencies, and hospitality partners to deliver exceptional health tourism experiences.
If you are a motivated professional with a background in healthcare, tourism, or customer service, we invite you to apply and be part of our mission to provide accessible, high-quality medical care to patients worldwide.
Responsibility
- Coordinate end-to-end medical travel arrangements for international patients, including visa assistance, flight bookings, and local transportation.
- Liaise with medical teams to ensure accurate scheduling of consultations, treatments, and follow-up care.
- Develop and maintain relationships with travel agencies, hotels, and wellness centers to offer comprehensive patient packages.
- Provide personalized assistance to patients and their families, addressing inquiries and ensuring a smooth experience from arrival to departure.
- Promote the hospital’s health tourism services through digital marketing, partnerships, and participation in industry events.
- Monitor patient feedback and implement improvements to enhance service quality and satisfaction.
- Collaborate with finance and administrative teams to manage billing, insurance claims, and payment processing for international patients.
- Stay updated on global healthcare trends, visa regulations, and travel advisories to provide accurate and timely information.
Qualifications
- Bachelor’s degree in Healthcare Management, Tourism, Business Administration, or a related field.
- Minimum of 2 years of experience in healthcare, tourism, customer service, or a similar role.
- Excellent communication skills in English; proficiency in additional languages (e.g., Mandarin, Arabic, Russian) is a plus.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Familiarity with medical terminology and procedures is advantageous.
- Proven ability to work in a multicultural environment and handle sensitive patient information with confidentiality.
- Proficiency in MS Office, CRM software, and basic digital marketing tools.
- Passion for healthcare and tourism, with a customer-centric approach.