job description
Join Leica Camera, a global leader in premium photography and optical excellence, as we expand our retail presence in the vibrant markets of Bali, Indonesia. As the Head of Retail, you will spearhead our retail strategy, elevate the customer experience, and drive sustainable growth across our boutique locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
This is a unique opportunity to shape the future of luxury retail in one of the world’s most dynamic and culturally rich destinations. You will lead a high-performing team, foster deep client relationships, and ensure every interaction reflects Leica’s commitment to precision, innovation, and timeless craftsmanship. Your vision will not only enhance brand loyalty but also position our stores as must-visit destinations for photography enthusiasts and luxury consumers alike.
If you are a strategic leader with a passion for retail excellence and a deep appreciation for premium products, we invite you to apply and help us redefine luxury retail in Bali.
Responsibility
- Strategic Leadership: Develop and execute a comprehensive retail strategy aligned with Leica Camera’s global vision, ensuring consistent growth and profitability across all Bali locations.
- Team Development: Recruit, train, and mentor a high-performing retail team, fostering a culture of excellence, accountability, and passion for the Leica brand.
- Customer Experience: Elevate in-store and digital customer experiences, ensuring every interaction reflects Leica’s standards of luxury, expertise, and personalized service.
- Sales & Revenue Growth: Drive sales targets through innovative merchandising, promotional strategies, and client engagement initiatives tailored to Bali’s diverse market.
- Operational Excellence: Oversee daily retail operations, including inventory management, visual merchandising, and compliance with brand guidelines.
- Market Analysis: Monitor local and global retail trends, competitor activities, and customer preferences to adapt strategies and capitalize on emerging opportunities.
- Stakeholder Collaboration: Work closely with marketing, product, and regional teams to align retail efforts with broader business objectives and campaigns.
- Brand Ambassadorship: Represent Leica Camera at industry events, trade shows, and community engagements to strengthen brand presence and partnerships in Bali.
Qualifications
- Proven Experience: Minimum of 8+ years in retail leadership, with at least 3 years in a Head of Retail or Regional Manager role, preferably in luxury or premium consumer goods.
- Industry Knowledge: Deep understanding of the photography, optics, or high-end consumer electronics market, with a passion for Leica’s heritage and products.
- Leadership Skills: Exceptional ability to inspire, manage, and develop teams in a fast-paced, high-pressure environment.
- Business Acumen: Strong analytical and financial skills, with experience in P&L management, budgeting, and forecasting.
- Customer-Centric Mindset: A track record of delivering outstanding customer experiences and building long-term client relationships.
- Communication: Fluent in English (written and verbal); proficiency in Indonesian (Bahasa) is a strong plus.
- Adaptability: Ability to thrive in a multicultural environment and navigate the unique challenges of Bali’s retail landscape.
- Education: Bachelor’s degree in Business, Marketing, Retail Management, or a related field; MBA or advanced degree is advantageous.