job description
Join Trifecta Singapore as a Guest Services Executive and become the face of our premier multi-boardsport destination in the heart of Bali! Located in the vibrant surf hub of Canggu, this role offers a unique opportunity to blend hospitality excellence with the dynamic energy of surf culture. You’ll be at the forefront of delivering exceptional guest experiences, ensuring every visitor leaves with unforgettable memories of Bali’s world-class waves and warm hospitality.
As part of our team, you’ll work in a fast-paced, exciting environment where passion for adventure meets professional service. Whether assisting guests with surf lessons, coordinating events, or managing day-to-day operations, your role is pivotal in shaping the guest journey. If you thrive in a customer-centric role and love the surf lifestyle, this is your chance to make a splash in the hospitality industry!
Responsibility
- Provide exceptional customer service to guests, ensuring a seamless and enjoyable experience from arrival to departure.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and efficiency.
- Coordinate surf lessons, equipment rentals, and other recreational activities, ensuring guest safety and satisfaction.
- Handle reservations, bookings, and payments accurately using our property management system.
- Assist in organizing and executing events, promotions, and community activities to enhance guest engagement.
- Maintain a clean, organized, and welcoming environment in all guest-facing areas.
- Collaborate with the operations team to address guest feedback and resolve any issues promptly.
- Promote Trifecta’s services and upsell additional experiences to maximize guest enjoyment and revenue.
Qualifications
- Minimum 1-2 years of experience in hospitality, customer service, or a related field.
- Strong interpersonal and communication skills, with fluency in English (additional languages a plus).
- Passion for surfing, boardsports, or outdoor activities is highly desirable.
- Proven ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
- Proficiency in using property management systems (PMS) and basic office software.
- A friendly, approachable demeanor with a genuine desire to create memorable guest experiences.
- Flexibility to work weekends, holidays, and varying shifts as needed.
- Basic knowledge of surf safety and equipment handling is a bonus.