job description
Join Katong Holdings Pte Ltd as a Guest Services Agent and become the heart of exceptional hospitality in Baliâs most prestigious locations. This is your opportunity to deliver world-class service in a dynamic, luxury environment where every guest interaction creates lasting memories.
As a Guest Services Agent, you will be the first point of contact for guests, ensuring seamless check-in, check-out, and room change procedures while maintaining accurate records in our state-of-the-art hotel management systems. Your role is pivotal in creating a welcoming atmosphere, resolving guest inquiries with professionalism, and contributing to an unforgettable stay.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll work in a culturally rich and fast-paced setting, surrounded by Baliâs breathtaking landscapes and world-renowned hospitality standards. Whether youâre assisting international travelers or local guests, your dedication to service excellence will define the luxury experience weâre known for.
If youâre passionate about hospitality, thrive in a guest-facing role, and take pride in delivering impeccable service, we invite you to apply and grow with us in one of the worldâs most sought-after tourist destinations.
Responsibility
- Perform efficient and courteous check-in, check-out, and room change procedures for guests, ensuring all data is accurately entered into the hotelâs property management system.
- Provide personalized guest assistance, including handling reservations, answering inquiries, and addressing special requests with a proactive and solution-oriented approach.
- Maintain a high standard of professionalism in all guest interactions, including in-person, phone, and email communications.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve any issues promptly.
- Process payments and billing accurately, including handling cash, credit cards, and foreign currency transactions.
- Uphold brand standards for appearance, grooming, and service etiquette at all times.
- Assist in emergency situations (e.g., medical, security) by following established protocols and coordinating with management.
- Stay updated on local attractions, events, and services to provide guests with tailored recommendations and enhance their stay.
Qualifications
- A minimum of 1-2 years of experience in a guest services, front desk, or customer service role within the hospitality industry.
- Excellent English communication skills (written and verbal); proficiency in additional languages (e.g., Indonesian, Mandarin, Japanese) is a plus.
- Strong interpersonal and problem-solving skills with a guest-first mindset.
- Proficiency in hotel management software (e.g., Opera PMS, Cloudbeds) and basic Microsoft Office applications.
- Ability to work flexible shifts, including evenings, weekends, and public holidays, in a fast-paced environment.
- Impeccable attention to detail and organizational skills to manage multiple tasks efficiently.
- A positive, adaptable attitude with a passion for delivering exceptional service.
- Prior experience in luxury hotels or resorts is highly advantageous.