job description
Join Prestige Professions Pte Ltd as a Guest Service Officer at our exclusive Country Club in the heart of Bali’s most sought-after locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is your opportunity to deliver world-class hospitality in a luxurious setting while enjoying a perfect work-life balance, company-provided transportation, and a supportive, team-oriented culture.
As the first point of contact for our esteemed members and guests, you will play a pivotal role in ensuring their experience is seamless, memorable, and reflective of our commitment to excellence. Whether assisting with reservations, coordinating events, or addressing inquiries with professionalism and warmth, your contributions will directly enhance our reputation as a premier destination for leisure and refinement.
We offer a competitive salary, a collaborative work environment, and the chance to grow within a dynamic industry. If you are passionate about service, detail-oriented, and thrive in a fast-paced yet rewarding setting, we invite you to apply today!
Responsibility
- Provide exceptional front-desk service, including check-ins, check-outs, and guest inquiries with a friendly and professional demeanor.
- Manage reservations, bookings, and member accounts with accuracy and efficiency using club management systems.
- Coordinate with housekeeping, F&B, and recreational teams to ensure seamless guest experiences.
- Handle complaints and feedback with diplomacy, resolving issues promptly to maintain guest satisfaction.
- Assist in planning and executing club events, from corporate gatherings to social functions.
- Maintain detailed records of guest interactions, preferences, and special requests for personalized service.
- Promote club memberships, facilities, and services to prospective and existing members.
- Uphold high standards of grooming, etiquette, and confidentiality in all guest interactions.
Qualifications
- A minimum of 1-2 years’ experience in customer service, hospitality, or front-office roles (preferably in a luxury or club setting).
- Excellent English communication skills (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Strong interpersonal and problem-solving skills with a guest-first mindset.
- Proficiency in MS Office and property management systems (training provided for club-specific software).
- Impeccable grooming, professionalism, and attention to detail.
- Ability to work flexible hours, including weekends and public holidays, as required.
- A proactive, adaptable, and team-oriented approach to work.
- Diploma or degree in Hospitality, Business, or related fields is advantageous.