job description
Join Ideals Recruitment as a Guest Service Executive and become the face of luxury hospitality in Bali’s most prestigious destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to deliver exceptional guest experiences in world-class resorts, boutique hotels, and high-end villas while enjoying a competitive salary package, career growth, and a vibrant island lifestyle.
As a Guest Service Executive, you will be the first point of contact for guests, ensuring their stay is seamless, memorable, and tailored to their needs. Whether you’re welcoming VIPs, coordinating special requests, or resolving inquiries with professionalism, your role is pivotal in creating lasting impressions. Bali’s booming tourism industry offers a dynamic work environment where you’ll collaborate with international teams, refine your hospitality skills, and contribute to the success of luxury properties.
We offer a basic salary of up to $3,500 + allowances, totaling $3,300 – $4,000 per month, along with excellent welfare benefits, including health coverage, performance bonuses, and opportunities for career advancement. If you’re passionate about hospitality, thrive in fast-paced environments, and want to work in one of the world’s most sought-after destinations, this role is for you.
Bali isn’t just a workplace—it’s a lifestyle. Enjoy a tropical paradise with a thriving expat community, cultural richness, and endless opportunities for personal and professional growth. Apply now and take the next step in your hospitality career with Ideals Recruitment!
Responsibility
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and personalized experience.
- Handle guest inquiries, requests, and complaints with professionalism, efficiency, and a solution-oriented approach.
- Coordinate with housekeeping, concierge, and other departments to fulfill guest needs and special requests.
- Maintain up-to-date knowledge of hotel services, local attractions, and events to provide accurate recommendations.
- Process reservations, cancellations, and modifications using property management systems (PMS).
- Ensure compliance with hotel policies, safety standards, and brand guidelines at all times.
- Assist in organizing and executing guest events, promotions, and loyalty programs.
- Contribute to team meetings, training sessions, and continuous improvement initiatives.
Qualifications
- Minimum 2 years of experience in guest services, front office, or hospitality roles, preferably in luxury hotels or resorts.
- Excellent communication skills in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Strong interpersonal skills with a passion for delivering exceptional customer service.
- Proficiency in using hospitality software (e.g., Opera PMS, Amadeus, or similar).
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving mindset with a proactive and positive attitude.
- Flexibility to work shifts, including weekends and holidays, as required by the role.
- Diploma or degree in Hospitality Management, Tourism, or a related field is advantageous.