job description
Join Erajaya, a leading name in retail and hospitality, as an Assistant Store Manager - Food & Beverage (F&B) Supervisor in the vibrant heart of Bali. This is a unique opportunity to play a pivotal role in delivering exceptional dining experiences while supporting store operations in one of Indonesia’s most dynamic tourist destinations.
In this role, you will collaborate closely with the Area Manager and cross-functional teams to ensure seamless store operations, drive customer satisfaction, and implement innovative F&B initiatives. Bali’s thriving hospitality scene offers the perfect backdrop for a career that blends leadership, creativity, and service excellence.
If you are a passionate, results-driven professional with a background in hospitality, retail management, or F&B operations, we invite you to apply and help shape the future of our stores in Bali.
Responsibility
- Assist the Store Manager in overseeing daily F&B operations, ensuring high standards of service, hygiene, and customer satisfaction.
- Supervise and mentor staff, including training, scheduling, and performance evaluations to maintain a motivated team.
- Collaborate with the Area Manager and support departments to align store initiatives with company goals and local market demands.
- Monitor inventory levels, place orders, and manage supplier relationships to ensure optimal stock availability and cost control.
- Implement promotional strategies and seasonal menus to enhance sales and customer engagement.
- Resolve customer complaints professionally and efficiently to uphold the company’s reputation.
- Ensure compliance with health, safety, and food hygiene regulations in accordance with local and company policies.
- Analyze sales reports and customer feedback to identify trends and recommend improvements.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Culinary Arts, or a related field.
- Minimum 3 years of experience in F&B management, retail supervision, or a similar leadership role in the hospitality industry.
- Proven ability to lead teams, manage operations, and drive customer satisfaction in a fast-paced environment.
- Strong knowledge of F&B cost control, inventory management, and POS systems.
- Excellent communication, problem-solving, and interpersonal skills.
- Fluency in English and Indonesian; additional languages are a plus.
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- Passion for the hospitality industry and a commitment to delivering exceptional service.