job description
Join ALV Group and elevate your hospitality career in the heart of Bali’s most exclusive destinations. As a Guest Service Executive, you’ll be the face of luxury, ensuring every guest experiences seamless, personalized service from check-in to departure. This is your opportunity to thrive in a dynamic, multicultural environment while contributing to unforgettable stays in world-class resorts and properties.
At ALV Group, we value passion, professionalism, and a commitment to excellence. Whether you’re welcoming international travelers, coordinating VIP requests, or resolving inquiries with grace, your role will directly shape guest satisfaction and loyalty. Enjoy competitive compensation, career growth, and the chance to work alongside industry leaders in Bali’s booming tourism sector.
If you’re a service-oriented professional with a flair for creating exceptional experiences, we’d love to hear from you. Apply today and take the first step toward a rewarding career in luxury hospitality.
Responsibility
- Welcome and check in guests with warmth and efficiency, ensuring a smooth arrival experience.
- Manage guest inquiries, requests, and concerns with professionalism and a solutions-oriented approach.
- Coordinate with housekeeping, maintenance, and F&B teams to fulfill guest needs promptly.
- Maintain accurate records of guest preferences, special requests, and feedback for personalized service.
- Handle reservations, cancellations, and modifications using property management systems (PMS).
- Upsell hotel services, amenities, and local experiences to enhance guest stays and revenue.
- Resolve complaints or issues discreetly, ensuring guest satisfaction and brand reputation.
- Stay updated on local attractions, events, and services to provide expert recommendations.
Qualifications
- Minimum 1-2 years of experience in guest services, front desk, or hospitality roles.
- Fluent in English (additional languages are a plus).
- Strong interpersonal and communication skills with a customer-first mindset.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) is advantageous.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Diploma or degree in Hospitality, Tourism, or a related field preferred.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Passion for delivering exceptional service and creating memorable guest experiences.