job description
Join Adiwana Warnakali, a premier luxury resort in the heart of Bali, as a Guest Service Agent and become the face of exceptional hospitality. Nestled in the breathtaking landscapes of Nusa Penida, this role offers a unique opportunity to create unforgettable experiences for international and local guests while enjoying a dynamic work environment surrounded by tropical beauty.
As part of our team, you will play a pivotal role in ensuring seamless guest interactions, from check-in to check-out, while delivering personalized service that reflects the warmth and elegance of Balinese culture. This position is perfect for passionate individuals who thrive in customer-facing roles and are eager to grow in the hospitality industry.
We offer competitive compensation, comprehensive training programs, and wellness benefits to support your professional and personal development. Whether you're starting your career or looking to advance, Adiwana Warnakali provides the tools and environment to help you succeed.
Responsibility
- Welcome and assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience.
- Provide accurate information about resort amenities, local attractions, and services to enhance guest satisfaction.
- Handle guest inquiries, requests, and concerns professionally and promptly, resolving issues to their satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently.
- Process reservations, payments, and billing accurately using property management systems.
- Maintain a clean, organized, and inviting front desk area that reflects the resort’s luxury standards.
- Assist in organizing guest activities, transportation, and special requests to create memorable stays.
- Uphold the resort’s service standards and contribute to a positive, team-oriented work environment.
Qualifications
- Minimum 1 year of experience in a guest service, front desk, or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service.
- Proficiency in using property management systems (PMS) and basic computer applications.
- Ability to work flexible hours, including weekends and holidays, to meet operational needs.
- A friendly, professional demeanor with a passion for delivering exceptional guest experiences.
- High school diploma or equivalent; a degree in hospitality or related field is advantageous.
- Knowledge of Balinese culture and local attractions is a strong asset.