job description
Join the Hotel Metland Seva Seminyak, where we redefine hospitality with our signature âExperience Beyond Stayâ philosophy. Nestled in the heart of Baliâs vibrant Seminyak district, our hotel blends modern luxury with authentic Balinese warmth, offering guests a true home away from home. As a Guest Service Agent (Front Desk), youâll be the face of our hotel, creating unforgettable first impressions and ensuring every guestâs stay is seamless, personalized, and memorable.
In this role, youâll thrive in a dynamic, multicultural environment where no two days are the same. Whether youâre welcoming international travelers, assisting with local recommendations, or coordinating with our housekeeping and concierge teams, your passion for service will shine. Baliâs booming tourism industry offers endless opportunities for growth, and at Metland Seva, we invest in our teamâs development through training, career advancement, and a supportive work culture.
If youâre a natural problem-solver with a knack for multitasking and a genuine love for people, this is your chance to grow your career in one of the worldâs most sought-after hospitality destinations. Apply now and be part of a team that turns every guestâs stay into a cherished memory!
Responsibility
- Warmly greet and check in/out guests with efficiency and professionalism, ensuring a smooth and welcoming experience.
- Handle guest inquiries, requests, and complaints with empathy and prompt resolution, maintaining high service standards.
- Manage room assignments, reservations, and cancellations using our property management system (PMS).
- Coordinate with housekeeping, maintenance, and concierge teams to ensure guest rooms and facilities meet expectations.
- Process payments, reconcile daily transactions, and maintain accurate records of guest interactions.
- Provide local recommendations for dining, attractions, and cultural experiences to enhance guestsâ Bali stay.
- Assist with special requests, such as VIP arrivals, group bookings, or accessibility needs.
- Uphold hotel policies and procedures while adapting to guest needs in a fast-paced environment.
Qualifications
- Minimum 1 year of experience in front desk, guest services, or hospitality roles (fresh graduates with relevant internships are welcome).
- Fluency in English; additional languages (e.g., Mandarin, Japanese, French) are a strong plus.
- Proficiency in PMS software (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and work under pressure in a team-oriented environment.
- Strong attention to detail and a proactive approach to guest satisfaction.
- Flexibility to work shifts, including nights, weekends, and holidays.
- Familiarity with Balinese culture and tourism trends is advantageous.