job description
Join Tikka n Talk An Indian Kitchen as a Guest Relationship Executive and become the face of exceptional hospitality in our vibrant restaurant and lounge. We’re seeking a charismatic, service-oriented professional with a passion for creating unforgettable guest experiences in Bali’s dynamic dining scene.
In this role, you’ll be the first point of contact for our guests, ensuring seamless service, personalized interactions, and a warm, welcoming atmosphere. Your ability to anticipate needs, resolve concerns, and foster long-term relationships will elevate our brand and drive guest loyalty. Whether it’s managing reservations, coordinating special events, or collaborating with our culinary team, your expertise will shape the guest journey from arrival to departure.
Based in Canggu, Bali, this is a unique opportunity to work in a fast-paced, multicultural environment where Indian cuisine meets Balinese hospitality. If you thrive in a role that blends customer service, sales, and relationship-building, we’d love to hear from you.
Responsibility
- Welcome and engage guests with a warm, professional demeanor, ensuring a memorable first impression.
- Manage reservations, seating arrangements, and guest flow to optimize dining experiences and maximize occupancy.
- Act as a liaison between guests and staff, addressing inquiries, feedback, and special requests promptly.
- Develop and maintain guest profiles and preferences to personalize interactions and enhance loyalty.
- Coordinate with the kitchen and service teams to ensure timely, high-quality service and resolve any issues.
- Promote upselling opportunities (e.g., premium beverages, private dining) while maintaining authenticity.
- Organize and oversee special events, private parties, and VIP visits to exceed expectations.
- Monitor guest satisfaction through feedback collection and follow-ups, implementing improvements as needed.
Qualifications
- Minimum 2+ years of experience in hospitality, preferably in fine dining, lounges, or luxury hotels.
- Fluent in English (additional languages, especially Indonesian or Hindi, are a plus).
- Exceptional communication, interpersonal, and problem-solving skills.
- Proven ability to multitask in a high-pressure environment while maintaining composure.
- Strong sales acumen with a track record of driving revenue through guest engagement.
- Proficiency in POS systems and reservation software (e.g., OpenTable, SevenRooms).
- Impeccable grooming and presentation, aligning with our brand’s upscale image.
- Flexibility to work evenings, weekends, and holidays as required.