job description
Join Makanan Minuman Pusat as a Guest Relations Officer and become the face of exceptional hospitality in Bali’s most vibrant dining destinations. We are seeking a customer-focused, charismatic professional to elevate guest experiences, foster lasting relationships, and ensure seamless service in our luxury restaurant settings.
As a key member of our team, you will act as the first point of contact for guests, anticipating their needs, resolving inquiries with grace, and creating memorable moments that reflect the warmth and elegance of Balinese hospitality. This role is perfect for individuals with a passion for service excellence, communication, and problem-solving in a fast-paced, multicultural environment.
Based in the heart of Bali’s premier locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a dynamic setting where every interaction matters. Whether welcoming international travelers or local patrons, your role will be instrumental in shaping our restaurant’s reputation for world-class guest relations.
Responsibility
- Serve as the primary point of contact for guests, offering a warm, professional, and personalized welcome.
- Manage guest inquiries, reservations, and special requests with efficiency and attention to detail.
- Proactively address and resolve guest concerns or complaints to ensure satisfaction and loyalty.
- Collaborate with restaurant staff to coordinate seamless service, from arrival to departure.
- Maintain accurate records of guest preferences, feedback, and follow-up actions.
- Uphold high standards of grooming, etiquette, and professionalism in all guest interactions.
- Assist in organizing and executing special events, promotions, or VIP experiences.
- Stay updated on restaurant offerings, local attractions, and cultural insights to provide tailored recommendations.
Qualifications
- Minimum 2 years of experience in guest relations, hospitality, or customer service, preferably in a restaurant or luxury setting.
- Fluent in English (written and spoken); proficiency in Indonesian or other languages is a plus.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong organizational abilities with a keen eye for detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering 5-star service with a proactive and positive attitude.
- Familiarity with POS systems, reservation software, and basic office tools.
- Diploma or degree in Hospitality, Tourism, or a related field is advantageous.