job description
Join Serangoon Gardens Country Club as a Guest Relations Officer (F&B Lounge) and become the face of our premium hospitality experience. In this dynamic role, you will assist the F&B Executive/Manager in ensuring the smooth and efficient operation of our café and musical lounge, delivering exceptional service to our esteemed guests. Your warmth, professionalism, and attention to detail will create memorable experiences that keep guests coming back.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position offers a unique opportunity to work in a luxurious setting while contributing to a world-class hospitality team. If you are passionate about customer service, thrive in fast-paced environments, and have a flair for creating unforgettable guest interactions, we invite you to apply.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Assist in the daily operations of the café and musical lounge, including reservations, seating arrangements, and guest inquiries.
- Coordinate with the F&B team to ensure seamless service delivery and timely resolution of guest requests.
- Handle guest feedback and complaints with empathy and efficiency, escalating issues to management when necessary.
- Maintain a clean, organized, and inviting lounge environment in compliance with hygiene and safety standards.
- Assist in event planning and execution, including special promotions, live music nights, and private functions.
- Upsell F&B offerings and membership packages to enhance guest satisfaction and revenue.
- Collaborate with other departments to ensure a cohesive and high-quality guest experience.
Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Minimum of 2 years of experience in guest relations, front office, or F&B service, preferably in a luxury setting.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using POS systems and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Impeccable grooming standards and a professional appearance.
- Passion for delivering exceptional service and creating memorable guest experiences.