job description
Join 1-Group as a Guest Relations Executive at our premium venues Kaarla and Oumi in Bali, where luxury meets exceptional service. In this pivotal role, you will be the face of our brand, ensuring every guest enjoys a seamless, personalized experience from reservation to departure. Your passion for hospitality, attention to detail, and ability to anticipate guest needs will elevate our reputation as a leader in high-end dining and entertainment.
Based in the vibrant heart of Canggu, Bali, this position offers a dynamic work environment where you’ll collaborate with a multicultural team to deliver unforgettable moments. Whether managing VIP reservations, resolving inquiries with finesse, or coordinating with other departments to exceed expectations, your contributions will directly impact guest satisfaction and loyalty.
If you thrive in fast-paced settings, possess a natural flair for customer service, and are eager to grow in the luxury hospitality sector, we invite you to apply. At 1-Group, we invest in our team’s development, offering competitive compensation, career advancement opportunities, and the chance to work in one of Bali’s most sought-after hospitality destinations.
Responsibility
- Manage and confirm guest reservations via phone, email, and digital platforms, ensuring accuracy and timely follow-ups.
- Serve as the primary point of contact for guest inquiries, providing personalized recommendations and resolving concerns with professionalism.
- Coordinate with kitchen, bar, and operations teams to ensure seamless execution of guest requests and special arrangements.
- Maintain up-to-date knowledge of venue offerings, promotions, and events to provide informed guidance to guests.
- Handle VIP and high-profile guest experiences with discretion, including pre-arrival preparations and post-visit follow-ups.
- Monitor guest feedback and implement service improvements to enhance satisfaction and loyalty.
- Assist in training and mentoring junior staff on guest relations best practices and brand standards.
- Uphold 1-Group’s service excellence standards, ensuring consistency across all guest interactions.
Qualifications
- Minimum 2 years of experience in guest relations, front desk, or customer service within the hospitality industry (luxury hotels, fine dining, or members-only clubs preferred).
- Fluent in English (written and verbal); additional languages (e.g., Mandarin, Japanese) are a plus.
- Exceptional interpersonal and communication skills, with a natural ability to build rapport with diverse guests.
- Strong organizational and multitasking abilities, with a keen eye for detail in high-pressure environments.
- Proficiency in reservation systems (e.g., OpenTable, SevenRooms) and Microsoft Office/Google Workspace.
- Flexibility to work evenings, weekends, and public holidays as required by the business.
- Passion for the hospitality industry, with a commitment to delivering 5-star service.
- Based in or willing to relocate to Bali, Indonesia (work permit sponsorship available for qualified candidates).