job description
Join My Inn Hotel Group as a Guest Liaison Officer and become the welcoming face of our hospitality team in beautiful Bali. This role offers a competitive salary, comprehensive benefits, and a clear path for career advancement in the dynamic hospitality industry.
As a Guest Liaison Officer, you will be the primary point of contact for our guests, ensuring their stay is seamless, enjoyable, and memorable. Your warm demeanor, problem-solving skills, and attention to detail will help create a positive and lasting impression, fostering guest loyalty and satisfaction.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a supportive and collaborative environment that values professional growth and excellence in service.
If you are passionate about hospitality and thrive in a guest-facing role, we invite you to apply and take the next step in your career with My Inn Hotel Group.
Responsibility
- Serve as the first point of contact for guests, providing a warm and professional welcome upon arrival.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Address guest inquiries, concerns, and requests promptly and courteously, escalating issues as needed.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain accurate records of guest interactions and preferences to enhance personalized service.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Handle reservations, cancellations, and modifications with attention to detail and accuracy.
- Uphold the highest standards of customer service and professionalism at all times.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a guest-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using hotel management software and basic computer applications.
- Ability to work flexible hours, including weekends and holidays, as required.
- A positive attitude, professional appearance, and a genuine passion for hospitality.
- Knowledge of local attractions and cultural insights is an advantage.