job description
Join Grand Mercure in the heart of Bali as a Front Office Executive and become the face of exceptional hospitality in one of the worldās most sought-after tourist destinations. This pivotal role offers you the opportunity to lead a dynamic reception team while delivering unforgettable guest experiences in a luxury setting.
As a Front Office Executive, you will oversee daily front desk operations, ensuring seamless check-ins, check-outs, and guest services. Your leadership will inspire a team of hospitality professionals to maintain the highest standards of service, reflecting the elegance and warmth of Grand Mercureās brand. Located in the vibrant region of Badungāhome to iconic destinations like Canggu, Ubud, and Nusa Duaāthis role is perfect for those passionate about creating memorable stays for international and local guests alike.
Grand Mercure is committed to fostering a culture of excellence, innovation, and guest-centric service. If you thrive in fast-paced environments and have a knack for problem-solving with a smile, this is your chance to advance your career in a globally recognized hospitality brand.
Responsibility
- Supervise and lead the reception team to ensure smooth front desk operations, including check-ins, check-outs, and guest inquiries.
- Maintain high standards of customer service, ensuring all guests receive a warm, professional, and personalized experience.
- Handle guest complaints and resolve issues promptly to ensure satisfaction and loyalty.
- Coordinate with housekeeping, maintenance, and other departments to address guest requests and operational needs.
- Oversee reservation management, including room allocations, rate adjustments, and special requests.
- Train, mentor, and evaluate front office staff to uphold service excellence and brand standards.
- Monitor and report on front desk performance metrics, such as occupancy rates, guest feedback, and service efficiency.
- Ensure compliance with hotel policies, safety regulations, and local hospitality laws.
Qualifications
- Minimum 2-3 years of experience in a front office or guest services role within the hospitality industry, preferably in a 4- or 5-star hotel.
- Proven leadership skills with experience managing and motivating a team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-first mindset.
- Proficiency in hotel management software (e.g., Opera PMS, Amadeus) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
- Knowledge of local tourism trends and cultural sensitivity to cater to a diverse guest demographic.