job description
Join Marriott International as a Guest Experience Expert and become the heart of unforgettable stays in Baliās most sought-after destinations. This role is more than just check-ins and check-outsāitās about crafting moments that leave a lasting impression. As an ambassador of luxury hospitality, youāll ensure every guest feels valued, understood, and delighted from arrival to departure.
Based in the vibrant locales of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youāll work in a dynamic environment where cultural richness meets world-class service. Whether itās anticipating needs, resolving concerns with grace, or personalizing experiences, your role is pivotal in elevating Marriottās reputation as a leader in hospitality.
If you thrive in fast-paced settings, possess a passion for people, and take pride in delivering excellence, this is your opportunity to grow with a global brand that invests in its team. Enjoy competitive compensation, career development, and the chance to work in paradise.
Responsibility
- Deliver warm, personalized welcome and farewell experiences, ensuring guests feel instantly at home.
- Anticipate and fulfill guest needs proactively, from special requests to local recommendations.
- Resolve inquiries or concerns with empathy, professionalism, and timely solutions.
- Collaborate with cross-departmental teams (housekeeping, F&B, concierge) to ensure seamless service delivery.
- Maintain accurate guest records and preferences to enhance future stays.
- Uphold Marriottās brand standards in appearance, communication, and service excellence.
- Participate in training and development programs to refine hospitality skills.
- Promote hotel amenities, loyalty programs, and local attractions to enrich guest experiences.
Qualifications
- Minimum 1ā2 years of experience in guest services, front desk, or hospitality roles.
- Fluent in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Exceptional interpersonal and communication skills with a guest-first mindset.
- Ability to multitask in high-pressure environments while maintaining composure.
- Strong problem-solving skills and attention to detail.
- Flexibility to work shifts, including weekends and holidays.
- Tech-savvy with experience in property management systems (PMS) preferred.
- Passion for Baliās culture and commitment to delivering authentic, localized service.