job description
Join Madam Kwans as a Guest Experience Associate and become the heart of our hospitality team! We are seeking a dynamic, customer-focused individual to elevate guest satisfaction and create unforgettable experiences in our vibrant dining environment.
In this role, you will be the first point of contact for guests, ensuring seamless service, resolving inquiries, and fostering lasting relationships. Your warmth, professionalism, and attention to detail will shape the reputation of our brand.
If you thrive in fast-paced settings and have a passion for delivering exceptional service, this is your opportunity to grow with a leading name in hospitality.
Responsibility
- Greet and welcome guests with genuine enthusiasm, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest inquiries efficiently.
- Coordinate with kitchen and service staff to deliver timely and accurate orders.
- Address guest feedback and resolve concerns with professionalism and empathy.
- Maintain a clean, organized, and inviting dining environment.
- Upsell menu items and promotions to enhance guest experience and revenue.
- Assist in training new team members on service standards and protocols.
- Monitor guest satisfaction and implement improvements based on feedback.
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or related fields.
- Excellent communication and interpersonal skills in English (additional languages a plus).
- Strong problem-solving abilities and a guest-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor in high-pressure environments.
- Basic knowledge of POS systems and reservation software.
- Team player with a proactive and adaptable attitude.