job description
Join Serangoon Broadway as a Graduation Services Executive (Front Office) and play a pivotal role in delivering exceptional service during graduation ceremonies in Singapore. This is a unique opportunity to contribute to memorable academic milestones while working in a dynamic and rewarding environment.
As a Graduation Services Executive, you will be the first point of contact for graduates, faculty, and guests, ensuring seamless coordination and a flawless experience. Your organizational skills, attention to detail, and passion for hospitality will be key to the success of these prestigious events.
If you thrive in fast-paced settings and enjoy creating unforgettable experiences, we invite you to apply and become part of our dedicated team.
Responsibility
- Serve as the primary point of contact for graduates, faculty, and guests during graduation ceremonies.
- Coordinate logistics for graduation events, including venue setup, seating arrangements, and guest registration.
- Assist in the preparation and distribution of graduation materials, such as certificates, programs, and gifts.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Collaborate with internal teams to ensure smooth execution of graduation ceremonies.
- Maintain accurate records of graduation attendees and event details.
- Assist in post-event activities, including feedback collection and follow-up communications.
- Uphold the highest standards of professionalism and hospitality throughout all interactions.
Qualifications
- Diploma or degree in Hospitality, Event Management, or a related field.
- Proven experience in front office operations, customer service, or event coordination.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and event management software.
- Ability to work flexible hours, including weekends and evenings, as required by event schedules.
- A proactive and positive attitude with a commitment to delivering exceptional service.
- Familiarity with graduation ceremonies or academic events is a plus.