job description
Join Gothong Southern Shipping as our Food and Beverage Service Head and lead our luxury hospitality operations in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a golden opportunity to shape exceptional guest experiences in a dynamic, high-end environment while overseeing a team of hospitality professionals.
As the F&B Service Head, you will be the driving force behind our food and beverage operations, ensuring seamless service delivery, operational excellence, and unparalleled guest satisfaction. You’ll collaborate with executive chefs, sommeliers, and front-of-house teams to create memorable dining experiences that align with our brand’s reputation for quality and innovation.
Bali’s thriving hospitality scene offers a unique blend of culture, luxury, and adventure, making it the perfect backdrop for your career growth. Whether you’re managing high-profile events, optimizing service workflows, or mentoring your team, this role promises a rewarding challenge in one of the world’s most sought-after destinations.
If you’re a passionate hospitality leader with a knack for elevating service standards and a desire to work in a tropical paradise, we’d love to hear from you. Apply now and take the next step in your career with a company that values excellence, creativity, and teamwork.
Responsibility
- Lead and manage all food and beverage service operations across multiple venues in Bali, ensuring consistency in service quality and guest satisfaction.
- Develop and implement standard operating procedures (SOPs) for F&B service, including staff training, inventory management, and customer service protocols.
- Collaborate with executive chefs, sommeliers, and event planners to design and execute high-end dining experiences and special events.
- Monitor and control F&B budgets, including cost analysis, revenue optimization, and profitability tracking.
- Oversee staff recruitment, training, and performance evaluations to build a high-performing, motivated team.
- Ensure compliance with local health, safety, and hygiene regulations, as well as company policies and standards.
- Handle guest feedback and resolve complaints professionally to maintain the company’s reputation for excellence.
- Stay updated on industry trends, competitor offerings, and emerging technologies to drive innovation in F&B service.
Qualifications
- Minimum of 5 years of experience in food and beverage service, with at least 2 years in a supervisory or managerial role.
- Proven track record in luxury hospitality, preferably in high-end resorts, hotels, or fine-dining establishments.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- In-depth knowledge of F&B operations, including inventory management, cost control, and service standards.
- Experience with POS systems, reservation software, and Microsoft Office Suite.
- Certification in hospitality management (e.g., AHLEI, WSET) or related fields is highly desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the role.