job description
Are you a data-driven professional with a passion for customer loyalty and lifecycle marketing? We are seeking a detail-oriented Global Loyalty Operations Analyst to join our dynamic marketing team in the Central Region. In this pivotal role, you will be the backbone of our loyalty program’s performance, ensuring that data insights translate into actionable strategies that delight our members and drive sustainable business growth.
As our Global Loyalty Operations Analyst, you will bridge the gap between technical data sets and marketing strategy. You will be responsible for monitoring program health, identifying trends in member behavior, and providing support for global marketing campaigns. This is an exceptional opportunity for an analytical mind to influence the member journey and contribute to a world-class rewards ecosystem.
We are looking for someone who thrives on precision, possesses strong communication skills, and is eager to optimize loyalty operations in a fast-paced environment. If you are ready to elevate your career and work with a brand that values data-driven innovation, we want to hear from you.
Responsibility
- Monitor and analyze daily performance metrics of the global loyalty program to identify growth opportunities.
- Collaborate with cross-functional teams to support the execution of member-focused marketing campaigns.
- Conduct deep-dive analysis into customer segmentation, churn rates, and engagement patterns.
- Prepare regular reporting dashboards for stakeholders to track KPI progression and campaign ROI.
- Ensure data integrity across CRM and loyalty management systems, troubleshooting discrepancies as they arise.
- Assist in the testing and implementation of new loyalty features and platform enhancements.
- Provide actionable insights to optimize the member experience and increase lifetime value.
Qualifications
- Bachelor’s degree in Marketing, Business Analytics, Economics, or a related quantitative field.
- Minimum 1-3 years of experience in loyalty program management, digital marketing, or operations analysis.
- Strong proficiency in data visualization tools (e.g., Tableau, PowerBI) and Microsoft Excel (Pivot tables, VLOOKUPs).
- Experience working with CRM platforms and loyalty management software.
- Exceptional analytical skills with the ability to translate complex data into clear business narratives.
- Detail-oriented mindset with strong organizational and project management capabilities.
- Excellent verbal and written communication skills in English.