job description
Are you a visionary leader with a passion for culinary excellence and operational precision? Zen Career is seeking a high-caliber General Manager to oversee our multi-unit Food and Beverage operations in Kuala Lumpur. In this pivotal role, you will be the driving force behind our brand's growth, ensuring that every outlet delivers a world-class dining experience while maintaining peak financial performance.
You will lead a diverse team of professionals, fostering a culture of high performance, accountability, and hospitality excellence. We are looking for an individual who balances a strategic mindset with a 'hands-on' approach—someone who isn't afraid to dive into the details of P&L management, menu optimization, and staff development. If you are a transformative leader ready to shape the future of our F&B business, we want to hear from you.
Responsibility
- Develop and execute comprehensive operational strategies to maximize profitability and revenue across multiple F&B outlets.
- Oversee daily business operations, ensuring compliance with health, safety, and brand quality standards.
- Drive sales growth through innovative marketing initiatives, local store promotions, and exceptional guest engagement.
- Manage P&L statements, budgeting, inventory control, and food cost management to achieve financial targets.
- Recruit, mentor, and lead high-performing management and floor teams to deliver consistent service excellence.
- Analyze performance data to identify operational bottlenecks and implement process improvements.
- Maintain strong relationships with vendors, suppliers, and stakeholders to ensure seamless supply chain logistics.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5-7 years of progressive management experience in a high-volume multi-unit F&B or restaurant environment.
- Strong financial acumen, including proven success in P&L ownership, budget forecasting, and cost control.
- Exceptional leadership skills with a track record of building and developing cohesive, high-performing teams.
- Deep understanding of F&B industry trends, local regulations, and food safety standards (HACCP/ISO).
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in POS systems, inventory management software, and MS Office Suite.