job description
Join Initia, a dynamic and rapidly growing F&B group, as we expand our presence in Bali’s most vibrant dining destinations! We’re seeking passionate, customer-focused Service Crew to deliver exceptional hospitality experiences in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in fast-paced environments, love engaging with diverse guests, and take pride in creating memorable moments, this is your opportunity to grow with a team that values excellence and innovation.
As a key member of our front-of-house team, you’ll play a crucial role in shaping our guests' dining experiences. From welcoming guests with a warm smile to ensuring seamless service, your attention to detail and positive attitude will set the tone for unforgettable meals. Bali’s booming tourism and expat community mean you’ll interact with people from all over the world, making every shift unique and exciting.
At Initia, we believe in fostering a supportive and inclusive work culture where your growth is our priority. Enjoy competitive pay, opportunities for career advancement, and the chance to work in some of Bali’s most sought-after locations. Whether you’re a seasoned hospitality professional or just starting your journey, we provide the training and mentorship to help you succeed.
If you’re ready to be part of a team that celebrates passion, teamwork, and outstanding service, apply now and let’s create amazing experiences together!
Responsibility
- Warmly greet and seat guests, ensuring a welcoming and efficient dining experience from start to finish.
- Take and process food and beverage orders accurately, catering to guest preferences and dietary requirements.
- Collaborate with kitchen and bar teams to ensure timely delivery of orders and maintain smooth service flow.
- Provide knowledgeable recommendations on menu items, specials, and promotions to enhance guest satisfaction.
- Handle guest inquiries, feedback, and concerns with professionalism and a solutions-oriented approach.
- Maintain cleanliness and organization of dining areas, including tables, utensils, and service stations.
- Assist in setting up and breaking down dining areas for events, private functions, or peak service hours.
- Upsell menu items and promotions to drive revenue while enhancing the guest experience.
- Adhere to health, safety, and hygiene standards at all times to ensure a safe dining environment.
Qualifications
- Minimum of 6 months of experience in a customer-facing role, preferably in F&B or hospitality (fresh graduates are welcome to apply).
- Strong communication skills in English; additional languages (Bahasa Indonesia, Mandarin, Japanese, etc.) are a plus.
- Ability to work in a fast-paced environment while maintaining a positive and professional demeanor.
- Basic knowledge of POS systems and order-taking procedures is advantageous.
- Flexibility to work in shifts, including evenings, weekends, and public holidays.
- Team player with a proactive attitude and willingness to support colleagues during peak hours.
- Physical stamina to stand for extended periods and handle light lifting (e.g., trays, supplies).
- Passion for hospitality and a genuine desire to create exceptional guest experiences.