job description
Join Erajaya as a Frontline Junior F&B Staff in the heart of Bali’s most vibrant tourist destinations! This is your opportunity to deliver exceptional customer service in a dynamic and fast-paced environment, ensuring every guest leaves with a memorable experience.
As the first point of contact, you’ll play a pivotal role in creating a warm, welcoming atmosphere—from the moment guests arrive until they depart. Your friendly demeanor, attention to detail, and passion for hospitality will help elevate our brand and drive customer satisfaction.
Based in Bali’s top locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), this contract-based role offers a unique chance to grow in the hospitality and tourism industry while enjoying the island’s stunning culture and lifestyle.
If you thrive in customer-facing roles and love making a difference, apply now and become part of a team that values excellence, teamwork, and professionalism!
Responsibility
- Greet and welcome guests with a warm, professional, and friendly attitude upon arrival.
- Provide attentive and personalized service to ensure a seamless dining or shopping experience.
- Assist guests with inquiries, menu recommendations, and special requests with accuracy and enthusiasm.
- Maintain a clean, organized, and visually appealing front-of-house area at all times.
- Collaborate with team members to ensure efficient service flow and guest satisfaction.
- Handle customer complaints or concerns diplomatically and promptly, escalating issues when necessary.
- Upsell products or services naturally and professionally to enhance guest experience and revenue.
- Follow all company policies, hygiene standards, and safety protocols to ensure a secure environment.
Qualifications
- Minimum high school diploma or equivalent; hospitality training is a plus.
- Proven experience in customer service, F&B, or retail (entry-level candidates with strong interpersonal skills are welcome).
- Excellent communication skills in English (additional languages are a bonus).
- Friendly, outgoing, and patient with a genuine passion for helping others.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Well-groomed and professional appearance with a positive attitude.
- Flexibility to work shifts, weekends, and holidays as required.
- Basic knowledge of POS systems or cash handling is advantageous.