job description
Join AlwaysHired as a Shift Leader in our thriving premium coffee chain across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to lead a dynamic team in a fast-paced, customer-centric environment where passion for coffee and exceptional service drive success.
As a Shift Leader, you’ll play a pivotal role in ensuring smooth daily operations, maintaining high standards of quality, and delivering an unforgettable experience to every guest. Whether you’re a seasoned F&B professional or an aspiring leader with a love for hospitality, this role offers growth, competitive compensation, and the opportunity to be part of Bali’s booming café culture.
We’re looking for energetic, detail-oriented individuals who thrive under pressure and are committed to fostering a positive work environment. If you’re ready to take the next step in your F&B career, apply today and become a key player in our mission to serve the best coffee in Bali!
Responsibility
- Lead and supervise shift operations, ensuring efficient workflow and adherence to company standards.
- Train, mentor, and motivate team members to deliver exceptional customer service.
- Monitor inventory levels, place orders, and maintain stock to meet daily demand.
- Handle customer inquiries, resolve complaints, and ensure a positive dining experience.
- Oversee cash handling, POS operations, and daily sales reconciliation.
- Enforce food safety, hygiene, and workplace safety protocols.
- Assist in opening/closing procedures, including equipment checks and cleaning.
- Collaborate with management to implement promotions, new menu items, and operational improvements.
Qualifications
- Minimum 2 years of experience in F&B, with at least 1 year in a supervisory or leadership role.
- Strong knowledge of coffee preparation, barista skills, and café operations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work flexible hours, including weekends, holidays, and peak shifts.
- Proven ability to manage teams, delegate tasks, and maintain a high-energy work environment.
- Familiarity with POS systems and basic inventory management.
- Passion for customer service and a commitment to upholding brand standards.
- Fluency in English; additional knowledge of Indonesian is a plus.