job description
Are you a passionate hospitality professional ready to take the next step in your career? GPnC Manpower Services is seeking a dynamic Front Office Supervisor to lead our high-performing team in Bali’s most prestigious locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you’ll oversee daily front desk operations, ensuring exceptional guest experiences while fostering a culture of excellence and teamwork. Enjoy competitive compensation (₱28,000–₱30,000/month), comprehensive training, and a balanced work-life environment in one of the world’s most vibrant hospitality hubs.
Ideal for candidates with a knack for leadership, problem-solving, and delivering 5-star service, this position offers long-term growth opportunities in a fast-paced, rewarding industry.
Responsibility
- Supervise and mentor front desk staff to ensure seamless check-in/check-out processes and guest satisfaction.
- Resolve guest inquiries, complaints, and special requests with professionalism and efficiency.
- Monitor room availability, reservations, and billing accuracy using property management systems.
- Train and onboard new team members, upholding service standards and company policies.
- Collaborate with housekeeping, maintenance, and management to address operational needs.
- Maintain a welcoming, organized front desk area with up-to-date records and supplies.
- Implement upselling strategies to enhance guest experiences and revenue.
- Prepare daily reports on occupancy, revenue, and guest feedback for management review.
Qualifications
- Minimum 2+ years of experience in front office operations, with 1+ year in a supervisory role (hotel/resort preferred).
- Excellent English communication skills (written and verbal); multilingual abilities are a plus.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Proficiency in PMS software (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Strong problem-solving and conflict-resolution abilities in high-pressure situations.
- Flexibility to work shifts, weekends, and holidays as required by operational needs.
- Degree in Hospitality Management, Tourism, or related field (or equivalent experience).
- Passion for delivering exceptional customer service with a guest-first mindset.