job description
Join SotoGrande Batangas Hotel as a Front Office Supervisor in the heart of Bali’s vibrant hospitality scene. This is your opportunity to lead a dynamic team in delivering exceptional guest experiences at one of the region’s most prestigious properties. As the face of our hotel, you will play a pivotal role in ensuring seamless operations, fostering guest satisfaction, and maintaining the highest standards of service excellence.
Bali’s booming tourism industry offers unparalleled career growth in hospitality, and this role is perfect for a detail-oriented, customer-focused professional with a passion for leadership. You’ll oversee daily front desk operations, mentor staff, and create memorable first impressions for every guest. Whether you’re resolving inquiries, managing reservations, or coordinating with other departments, your expertise will drive operational efficiency and elevate our brand’s reputation.
If you thrive in fast-paced environments, possess strong interpersonal skills, and are committed to delivering world-class hospitality, we invite you to apply. Enjoy the unique blend of professional development and Bali’s stunning lifestyle—where work meets paradise.
Responsibility
- Supervise and lead the front desk team to ensure smooth daily operations, including check-ins, check-outs, and guest inquiries.
- Maintain high standards of customer service, addressing guest concerns promptly and professionally.
- Oversee reservation management, ensuring accuracy and efficiency in bookings and room assignments.
- Train, mentor, and evaluate front office staff to foster a high-performing, guest-centric team.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Monitor and report on occupancy rates, revenue, and operational metrics to optimize performance.
- Implement and enforce hotel policies, procedures, and service standards in compliance with brand guidelines.
- Handle emergency situations (e.g., overbookings, guest complaints) with diplomacy and efficiency.
Qualifications
- Minimum 2-3 years of experience in front office operations, with at least 1 year in a supervisory role in the hospitality industry.
- Proven track record of leadership, team management, and conflict resolution.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong knowledge of hotel management systems (PMS) and Microsoft Office tools.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Highly organized, with exceptional problem-solving and multitasking abilities.
- Passion for delivering outstanding guest service and creating memorable experiences.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.