job description
Join PT Nara Operasi Asia as a Front Office Supervisor and become the face of exceptional hospitality in Bali’s most prestigious locations. This role is more than just a job—it’s an opportunity to shape unforgettable guest experiences in a dynamic, luxury-driven environment.
As a Front Office Supervisor, you will lead a team of dedicated professionals, ensuring seamless check-ins, personalized service, and operational excellence. Your leadership will elevate guest satisfaction, streamline front desk operations, and maintain the highest standards of professionalism in one of the world’s top tourist destinations.
Based in the heart of Bali—covering vibrant areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll work in a culturally rich setting where hospitality meets paradise. Whether you’re resolving guest inquiries, coordinating with housekeeping, or training new staff, your role will be pivotal in delivering world-class service.
If you’re passionate about hospitality, thrive in fast-paced environments, and take pride in creating memorable stays, this is your chance to grow with a leading company in Bali’s booming tourism industry.
Responsibility
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a smooth and welcoming experience.
- Lead, mentor, and train front office staff to maintain high service standards and professionalism.
- Resolve guest complaints or issues promptly and effectively, ensuring guest satisfaction and loyalty.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs and operational demands.
- Manage room reservations, availability, and rate structures in the property management system (PMS).
- Monitor and report on front office performance metrics, including occupancy rates and guest feedback.
- Ensure compliance with company policies, safety regulations, and local hospitality standards.
- Assist in budgeting, forecasting, and cost-control measures for the front office department.
Qualifications
- Minimum 2+ years of experience in front office operations, with at least 1 year in a supervisory role in hospitality.
- Proven leadership skills with the ability to manage and motivate a team in a high-pressure environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Knowledge of local tourism trends, cultural sensitivity, and Bali’s hospitality landscape.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.