job description
Join Luxury Tours and Travel Pte Ltd as a Reservation & Administrative Executive and play a pivotal role in delivering exceptional travel experiences to our discerning clients. Based in the vibrant heart of Bali, you will manage inbound tour bookings, coordinate seamless travel arrangements, and maintain meticulous administrative records to ensure operational excellence.
This is a unique opportunity for a detail-oriented professional with a passion for hospitality and tourism to thrive in a dynamic, fast-paced environment. You will collaborate with a high-performing team to uphold our reputation for luxury service while contributing to the growth of our premium travel offerings.
If you are organized, customer-focused, and eager to advance your career in the travel industry, we invite you to apply and become part of our mission to create unforgettable journeys.
Responsibility
- Process and confirm inbound tour bookings, ensuring accuracy and timely communication with clients and partners.
- Manage reservation systems, including updates, cancellations, and modifications, while maintaining data integrity.
- Coordinate with hotels, transport providers, and tour guides to secure high-quality services for clients.
- Prepare and distribute daily, weekly, and monthly reports on bookings, revenue, and operational metrics.
- Handle client inquiries, complaints, and feedback with professionalism and a solutions-oriented approach.
- Maintain organized filing systems for contracts, invoices, and travel documents.
- Assist in marketing initiatives, such as updating promotional materials and tracking campaign performance.
- Ensure compliance with company policies, industry regulations, and data protection standards.
Qualifications
- Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.
- Minimum 2 years of experience in reservations, travel coordination, or administrative roles within the hospitality/tourism sector.
- Proficiency in reservation software (e.g., Amadeus, Sabre) and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Customer service excellence with a proactive and problem-solving mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with Bali’s tourism landscape and luxury travel trends is advantageous.