job description
Join PT BIA Senyum Sehat Indah as a Front Office Staff and become the welcoming face of our organization in the heart of Bali. This role offers a unique opportunity to work in a dynamic hospitality environment while enjoying the beauty and culture of Bali. We are seeking a professional, friendly, and detail-oriented individual to manage our front desk operations, ensuring every guest feels valued and well-assisted.
At PT BIA Senyum Sehat Indah, we prioritize career growth, work-life balance, and a supportive work environment. As part of our team, you will have the chance to develop your skills in customer service, administration, and hospitality management. Whether you are greeting guests, handling inquiries, or coordinating with other departments, your role will be pivotal in creating a positive first impression.
If you are passionate about hospitality and eager to grow in a vibrant setting, this is the perfect opportunity for you. Apply now and take the first step toward a rewarding career in Bali’s thriving hospitality industry.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries efficiently.
- Handle phone calls, emails, and in-person communications with professionalism and courtesy.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Maintain accurate records of guest information, reservations, and transactions.
- Provide information about local attractions, services, and amenities to enhance guest satisfaction.
- Resolve guest complaints or issues promptly and effectively, escalating when necessary.
- Ensure the front desk area is clean, organized, and well-presented at all times.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front office, customer service, or hospitality role.
- Excellent communication skills in both English and Bahasa Indonesia.
- Strong organizational and multitasking abilities to handle multiple guest requests efficiently.
- Proficiency in using office software and property management systems (PMS).
- A friendly, approachable demeanor with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, as required.
- Knowledge of Bali’s tourism industry and local attractions is an advantage.