job description
Join Butler Management as a Front Office Receptionist and become the welcoming face of our hospitality team in Bali! We are seeking a professional, customer-focused individual to manage our front desk operations with warmth and efficiency. This role is perfect for someone who thrives in a dynamic environment and takes pride in delivering exceptional guest experiences.
As a Front Office Receptionist, you will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and overall satisfaction. Your organizational skills and friendly demeanor will help create a positive impression of our brand. If you have a passion for hospitality and a knack for multitasking, we’d love to hear from you!
This is a full-time position based in Bali, offering a competitive salary and the opportunity to grow within a reputable company in the hospitality industry.
Responsibility
- Greet and welcome guests with a professional and friendly attitude.
- Manage check-ins and check-outs efficiently, ensuring accuracy in guest records.
- Handle guest inquiries, requests, and complaints with promptness and courtesy.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Operate the switchboard and direct calls to the appropriate departments.
- Maintain a clean and organized front desk area.
- Process payments and manage billing inquiries.
- Assist in administrative tasks such as filing, data entry, and report generation.
Qualifications
- Proven experience as a Front Office Receptionist or similar role in hospitality.
- Excellent communication and interpersonal skills.
- Proficiency in English; additional languages are a plus.
- Strong organizational and multitasking abilities.
- Familiarity with hotel management software is an advantage.
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a commitment to delivering outstanding customer service.