job description
Join our dynamic team in Bali as a Front Office Professional in the thriving hospitality and tourism sector. This role offers an exciting opportunity to work in some of Bali's most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will be the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out.
We are looking for a highly motivated individual with excellent communication skills and a passion for customer service. The ideal candidate will be fluent in English, have a minimum education of SMA/SMK, and be willing to undergo training programs, including out-of-town sessions, to enhance their skills and knowledge.
This position is perfect for those who thrive in a fast-paced environment and are eager to grow within the hospitality industry. If you are dedicated, detail-oriented, and enjoy interacting with people from diverse backgrounds, we invite you to apply and become a part of our team.
Responsibility
- Greet and welcome guests in a professional and friendly manner.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and provide accurate information about services and facilities.
- Coordinate with other departments to ensure guest requests are met promptly.
- Maintain a clean and organized front desk area.
- Assist in resolving guest complaints and ensuring customer satisfaction.
- Participate in training programs to enhance skills and knowledge.
- Follow company policies and procedures to maintain high standards of service.
Qualifications
- Minimum education of SMA/SMK.
- Excellent communication skills in English.
- Strong interpersonal and customer service skills.
- Ability to work in a fast-paced environment.
- Willingness to undergo training programs, including out-of-town sessions.
- Detail-oriented and organized.
- Ability to work flexible hours, including weekends and holidays.
- Previous experience in hospitality or customer service is a plus.