job description
Join the prestigious Hilton team in Bali and become the heart of our guest experience as an Outlet Attendant / Outlet Hostess. In this dynamic role, you will have the opportunity to create memorable moments for our guests, ensuring their dining experience is nothing short of exceptional. Whether you're welcoming guests with a warm smile, assisting with menu selections, or ensuring seamless service, your passion for hospitality will shine through every interaction.
At Hilton, we believe in the power of hospitality to bring people together. As part of our team, you will work in a vibrant and supportive environment where your contributions are valued and your growth is encouraged. If you are enthusiastic, detail-oriented, and thrive in a fast-paced setting, we invite you to apply and start your journey with us.
Bali, with its stunning landscapes and rich culture, provides the perfect backdrop for a rewarding career in hospitality. Join us and be part of a team that is dedicated to delivering excellence in every aspect of guest service.
Responsibility
- Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression.
- Assist guests with menu selections, providing detailed descriptions and recommendations based on their preferences.
- Coordinate with the kitchen and service staff to ensure timely and accurate order delivery.
- Maintain a clean and organized outlet area, adhering to Hilton’s high standards of hygiene and presentation.
- Handle guest inquiries and requests promptly and courteously, resolving any issues to ensure guest satisfaction.
- Assist in setting up and preparing the outlet for service, including arranging tables, cutlery, and decor.
- Process payments and manage transactions accurately, ensuring a smooth checkout experience for guests.
- Collaborate with the team to create a welcoming and enjoyable atmosphere for all guests.
Qualifications
- Previous experience in a customer-facing role, preferably in hospitality or food and beverage service.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Basic knowledge of food and beverage service standards and etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English; additional languages are a plus.
- A positive attitude and a genuine passion for delivering exceptional guest experiences.
- Basic computer skills for handling reservations and payments.