job description
Join Wright Park Hotel, a premier luxury hospitality brand, as our Front Office Manager in the heart of Ubud, Bali. This is an exceptional opportunity to lead a dynamic team in delivering world-class guest experiences at one of Bali’s most prestigious hotels. As the face of our property, you will oversee front desk operations, drive guest satisfaction, and ensure seamless check-in/check-out processes in a fast-paced, service-driven environment.
In this role, you will manage a team of front office professionals, implement operational best practices, and collaborate with other departments to elevate the guest journey. Whether it’s resolving guest inquiries, optimizing room allocations, or maintaining high service standards, your leadership will directly impact our reputation for excellence. If you thrive in a high-energy hospitality setting and are passionate about creating memorable stays, this is your chance to grow with a globally recognized brand in one of Southeast Asia’s most vibrant destinations.
Bali’s booming tourism industry offers unparalleled career growth, competitive compensation, and a chance to work in a culturally rich, tropical paradise. Apply now and take the next step in your hospitality career with Wright Park Hotel!
Responsibility
- Lead and mentor the front desk team to ensure efficient, friendly, and professional guest interactions.
- Oversee daily front office operations, including check-in/check-out, reservations, and guest inquiries.
- Monitor room availability, allocations, and pricing strategies to maximize occupancy and revenue.
- Handle guest complaints and escalations with diplomacy, ensuring swift resolution and high satisfaction.
- Collaborate with housekeeping, concierge, and F&B teams to coordinate seamless guest experiences.
- Implement and enforce hotel policies, procedures, and service standards.
- Prepare daily reports on occupancy, revenue, and guest feedback for management review.
- Maintain accurate records of guest profiles, preferences, and special requests.
Qualifications
- Minimum 3-5 years of experience in front office or guest services, with at least 2 years in a supervisory role.
- Proven track record in luxury hospitality, preferably in 4-5 star hotels or resorts.
- Strong leadership skills with the ability to train, motivate, and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in hotel management software (e.g., Opera PMS, Amadeus, or similar).
- Problem-solving mindset with a focus on guest satisfaction and service recovery.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.